Privacy
How we handle your information
Loupe ("Loupe," "we," "us") makes software that dental practices use to run their day, including sending texts and emails to their patients. This policy explains what we collect on this website, what happens with the texts and emails patients receive through Loupe, and the choices you have.
In short: we don't sell your information, we never share phone numbers or texting consent with anyone for their marketing, and you can stop texts at any time by replying STOP.
This website
This site has no sign-up form, no advertising trackers and no analytics, and it sets no cookies of its own. If you email us, we receive your email address and whatever you choose to write, and we use it only to reply to you and keep track of our conversation.
Like any website, our hosting provider handles basic technical information, such as your IP address and browser type, to deliver pages and protect the site from abuse. The pages load a typeface from Google Fonts, which receives your IP address to send it.
Please don't send patient information to us by email. If we receive any, we'll delete it.
Texts and emails from your dental practice
Dental practices use Loupe to send messages to their patients. These messages come from your practice and are sent by Loupe on the practice's behalf. Depending on what your practice uses, you may receive:
- appointment reminders and requests to confirm an appointment
- messages about booking, rescheduling or a cancellation
- reminders to fill in forms before a visit
- insurance, billing and balance updates, receipts and payment reminders
- recall reminders when you're due for a visit, and follow-up about recommended treatment
- replies to messages you send your practice
- occasional news or offers from your practice, only if you have separately agreed to receive them
Your practice sends texts only to a mobile number you have given it and agreed to receive texts at. Agreeing to receive marketing texts is never a condition of receiving care or buying anything.
Message frequency varies with your appointments and your account. Message and data rates may apply. Mobile carriers are not liable for delayed or undelivered messages.
How to stop messages, or get help
- Texts: reply STOP to any text to stop receiving them. You'll get one message confirming you've opted out, and no more texts after that. Reply START to opt back in.
- Help: reply HELP to any text for help, or contact your dental practice, or email us at hello@loupedental.com.
- Email: every marketing email includes an unsubscribe link. Unsubscribing takes effect promptly. Emails about your own appointments, forms or account may continue; ask your practice if you'd like to stop those too.
Phone numbers are never sold or shared for marketing
We do not sell, rent or trade personal information. No mobile information, including phone numbers and texting consent, will be shared with third parties or affiliates for their marketing or promotional purposes. Texting opt-in information and consent are never shared with any third party, except the service providers who deliver the messages for us.
Patient health information
When a practice uses Loupe, any patient health information belongs to the practice and is protected under HIPAA. Loupe handles it only as the practice's business associate, under a signed business associate agreement, and only to provide the service to that practice. Your practice's Notice of Privacy Practices explains how the practice uses and shares your health information.
How we use information
- to reply to you when you contact us
- to send the texts and emails your practice asks us to send, and to honor STOP, HELP and unsubscribe requests
- to keep Loupe and this site secure, working and free of abuse
- to meet our legal obligations
Who we share it with
Only trusted service providers that help us run Loupe and this site, such as hosting, email delivery and mobile carriers and messaging providers. They handle information only on our behalf and under agreements that protect it, including business associate agreements where patient information is involved. We would also share information if the law required it.
Security and how long we keep it
We protect information with access limited to the people who need it, encryption and other reasonable safeguards. We keep it only as long as we need it for the purposes above, or as long as the law or our agreement with a practice requires.
Your choices
You can ask us what we have about you, or ask us to correct or delete it, by emailing hello@loupedental.com. If your request is about records your dental practice holds, we'll work with the practice to respond, because those records are theirs.
Children
This website is not directed to children under 13, and we don't knowingly collect information from them through it.
Changes
If we change this policy, we'll update the date at the top of this page.
Contact us
Questions about this policy or about messages you've received: email hello@loupedental.com. For questions about your appointments or account, contact your dental practice directly.